FAQs

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Food

  • 1. Are the nutribites freshly prepared?
  • Yes, indeed! Monday, Wednesday and Friday are the three days of the week when we freshly prepare the nutribites. In case you place an order on a Friday after 13:00, your snack will be cooked in our kitchen on Monday’s slot.

  • 2. Are any artificial ingredients/flavors used?
  • No. We strictly avoid any artificial colors and flavors in our food preparations to ensure that the best quality of food is delivered at your doorstep. ‘Super premium ingredients’- that’s what we are known for.

  • 3. Do you use sugar as sweetener in your products?
  • No. We do not use refined sugar or sweetener in any of our nutribites. We stick to natural sweeteners like organic honey, jaggery and black dates. It’s just our cookies that contain a small portion of crystal sugar.

  • 4. Are there any specific nutribites for elderly people and pregnant women?
  • Yes, of course. We have nutribite for one and all starting from babies to elderly and pregnant women to those recovering from an illness.

  • 5. Are all the nutribites safe for all?
  • Yes. All our nutribites are safe and anyone can eat them as they are made from super rich ingredients. We recommend pregnant ladies to take their doctor’s advice, though.

  • 6. Do I need to keep the nutribites at room temperature or shall I have to refrigerate them?
  • You do not have to refrigerate our nutribites. You can just keep them at room temperature.

  • 7. Are these bites suggested / verified by a nutritionist?
  • Yes. All our products go to our nutritionist first. She does an evaluation of their nutritional value, and once she gives the green signal, we put up the product on our website

  • 8. When during the day should I eat these nutribites? Will I have to consume them immediately?
  • These are energy boosting nutribites and are best consumed at any time before late evening 9 PM. They are perfect as breakfast, pre-meal snacks, and evening bites.

  • 9. What is the shelf life of the nutribites?
  • As it has been prepared using ‘super premium ingredients’ and as there are no artificial colors/flavors added, the nutribites have a considerable shelf life. However, the taste may alter a little after 20-25 days of the manufacturing date.

  • 10. How healthy are these nutribites?
  • All nutribites are good for health and are made in a clean, hygienic kitchen. At the same time, we do not compromise on the taste. So, the end product is always a very tasty and healthy snack.

 

Delivery

  • 1. Is there any minimum order criterion?
  • No. There are no such criteria.

  • 2. How long will it take for my order to get delivered? 2-3 days.
  • Normally, your snack will be at your doorstep in 2-3 days, once it is prepared. For example, if you place an order on Monday 10:00 a.m., we shall take it to our kitchen on the very same day as Monday, Wednesday and Friday are our kitchen days. Your order will thus be delivered on Thursday.

  • 3. Are there any eatNutri outlets? Can I pick my favorite snacks from any shop?
  • No. As of now, we have not enabled our brick-motor channel.

  • 4. How much are the delivery charges?
  • We provide free home/office delivery.

  • 5. Do you deliver in my area?
  • Currently we are delivering in following cities. However, we will expand our network to other cities very soon. The cities in which deliver are:

    Ahmedabad
    Surat
    Vadodara
    Rajkot
    Gandhinagar
    Mehsana
    Anand
    Bharuch
    Jamnagar
    Bhuj
    Gandhidham
    New Delhi
    Noida
    Mumbai
    Pune
    Bangalore
    Hydrabad
    Chennai
    Gurgoan

 

Order Placement

  • 1. Do you take orders on phone?
  • Yes we do. You can call us on +919904604333 to place an order. Customer is expected to credit the amount in our bank account, which is mentioned below. Once your payment is credited in our account, you will get a confirmation call from us.

  • 2. How do I place an order?
  • There are two channels through which you can place an order with us.

    Through our website:

    • Choose the nutribites you love or an assorted box
    • Register with us
    • Place an order
    • Make Payment

    Over the phone:

    • Give us a call on +919904604333
    • Confirm your mobile number and e-mail ID
    • Our executive will place an order
    • Payment trough bank transferYou will get payment confirmation
  • 3. How can I cancel or modify my order?
  • Order cannot be cancelled online. Please call our customer service desk on +919904604333 if you wish to modify or cancel an order. Moreover, please check order status before you call us. Because in case the order is already being processed, it cannot be cancelled.

  • 4. I haven't received an SMS about order confirmation/cancellation, should I be worried?
  • No. We will be confirming your order trough your registered e-mail ID. You can check your e-mail for the same. In case there is any confusion or problem, please call us on +919904604333

  • 5. Which are the days (slots) when food is freshly prepared?
  • Monday: 13:00 onwards

    Wednesday: 13:00 onwards

    Friday: 13:00 onwards

  • 6. Can I add products after the cut off time for a slot?
  • Yes. You can add products to your already placed order but the delivery of the products would be made as per the food preparation slots mentioned above.

  • 7. What is in the box?
  • The box will contain the freshly prepared snack for which you placed an order. There will also be a leaflet consisting of information about our snacks.

  • 8. Do you have any subscription model through which I can get a specific product/products on a recurring basis?
  • Yes, We have 1 month, 3 month and 6 month subscription model for assorted box. Click here for more information about what you will get in box.

 

Discounts

  • 1. Are there any corporate discounts?
  • Yes, we do offer discounts on corporate orders. The discount depends on the quantity of the boxes you order. Please give us a call on +919904604333 for more details.

  • 2. Are there any discounts on bulk orders?
  • Yes. The discount depends on the quantity of the snacks/ boxes you order. Please feel free to call us on +919904604333 for more details.

  • 3. Do I get anything if I refer this to a friend?
  • Well, you earn our respect and your friend will earn good health.

 

Payment

  • 1. What are the available payment options?
  • There are multiple payment options. You can pay through a Credit card, Debit Card, Net Banking or PayTM Wallet

  • 2. Are there any other charges or taxes in addition to the price on the product?
  • No. The price on the product is the final price.

  • 3. Where do I enter a coupon code?
  • You will find an option of coupon code on the shopping cart and checkout page. You can apply your coupon code here and avail the discount.

 

Customer Related

  • 1. How do I contact your customer service?
  • You can give us a call on +919904604333.

  • 2. What are the customer service timings?
  • You can get in touch with our customer care representative Monday to Friday from 10:00 a.m. to 05:00 p.m.

  • 3. What if I want to write a feedback on the quality of your products?
  • Your feedback is always welcome. On every product page you will find a clickable feedback option. But you can write one only if you are a registered user, so don’t forget to register first.